We are looking for an experienced Door Person to join
the team here at St Ermin’s Hotel.
If you want to work for one of the best places in
hospitality, multiply the fun, love and energy we have at our workplace, we
would love to hear from you.
Looking after our people is all that we care about. We are a
London living wage, Workplace Mental health-chartered Employer and consistently
voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our
team. You will not only support us in delivering breath-taking hospitality to
our guests but also to create a workplace that becomes a role model to others.
You must have a valid driver's licence.
What do you get in Return?
* Great
salary and service charge – The more we make, the more you make!
* Fun,
Love & Energy – Not just a slogan, it’s just who we are.
* The
best staff canteen in London! – Breakfast, Lunch & Dinner.
* Range
of benefits including Medicash Health Care Cash Plan (24/7 GP
available for you and your household), financial advice, exclusive retail
and restaurant discounts, and more.
* Worldwide
discounts for you, friends, and family in all the Marriott hotel brands.
* An
opportunity to experience and collect great memories that will last with
you forever.
As a Door Person, you will ensure to deliver warm, gracious,
individual service to every guest following the St. Ermin’s guidelines and
procedures as well as the Marriott standards. Embracing and displaying
the St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
* Warmly greet all guests with a smile and by
name. Be proactive to anticipate guests needs and deliver breath-taking
hospitality
* Handle
all duties according to hotel policies & procedures, internal rules and
standards
* Be
knowledgeable about daily hotel operations including meetings and functions
* Be
knowledgeable about the Marriott Bonvoy program and its member benefits
* Be
knowledgeable about the different guest room layouts, locations, amenities, and
all services offered by the hotel
* Work collaboratively with all other departments
to ensure guests receive seamless service throughout their stay
* Understand and be able to talk to guests about
the unique history of St Ermin’s hotel
* Have knowledge about the city, the local area
and attractions and be able to make suitable suggestions to guests based on
their requirements
* Attend
the handover briefing at the beginning of your shift
* Follow
the arrival and departure procedure according to the hotel’s SOP, AA standard
and Marriott’s BSA (Brand Standard Audit)
* Answer
the phones at the Concierge desk according to the standards of proper etiquette
and as fast as possible (no more than three rings)
* Ensures
the cleanliness of the Concierge desk, luggage room, lobby area and Courtyard
at all times and in line with Covid-19 guidelines
* Assist
all guests with questions, issues and requests as required
* Assist
fellow colleagues in their jobs to ensure that all tasks are done on time
* Use your PC and Opera password in accordance
with PCI DSS legislation and internal policies; log off the terminal when
leaving the area
* To
cover luggage porter duties when required and instructed in accordance to the
need of the business. Assist the Head Concierge or Assistant Head Concierge
when needed.
* Is
expected to carry out any reasonable requests given by the management
Note: This description is not intended to establish a total
definition of the job, but an outline of the duties
To find out more about us, check out our Instagram
accounts @sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be
consider for the role.