Technical Services & Warehouse Manager
Location: Twyford (near Reading)
Salary: £40,000 – £45,000 + benefits
We are looking for an experienced leader to manage technical services and warehouse operations, ensuring efficient stock control, accurate processes, and a high level of team performance.
Responsibilities
* Take ownership of day-to-day warehouse and technical service operations
* Maintain control and accountability of stock, including allocation, dispatch, and returns
* Lead, manage, and develop a small team, providing training and performance reviews
* Ensure accurate tracking of equipment, returns, and Proof of Delivery (POD)
* Conduct triage, testing, and diagnostics on IT and network equipment
* Oversee staging and configuration of hardware to required standards
* Maintain tools, test equipment, and operational readiness
* Ensure customer requirements are met through efficient and timely service delivery
* Review, improve, and document processes to enhance operational effectiveness
* Support projects involving stock management, warranty handling, and RMA processes
Qualifications & Experience
* Highly organised with strong attention to detail and accountability for equipment and processes
* Comfortable leading a small team and taking ownership of outcomes
* Logical thinker, able to assess situations and make sound decisions
* Experience in structured, process‑driven environments
* Ability to remain effective under pressure and adapt to changing priorities
* Background in logistics, warehouse operations, or asset management
* Experience maintaining accurate stock control and optimising workflows
* Familiarity with IT hardware, staging, or technical environments is advantageous
* Strong IT literacy (Microsoft Office and internal systems)
* Ability to meet deadlines while maintaining high operational standards
* Clear and professional communication skills
Benefits
* £40,000 – £45,000 starting salary
* Company pension scheme with 4% employer contribution
* Life assurance
* 25 days holiday + bank holidays
* Paid charity day
* Clear progression pathway within the company
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