Operational Trainer and Stakeholder Support Officer
Join to apply for the Operational Trainer and Stakeholder Support Officer role at Mapyx Limited
Operational Trainer and Stakeholder Support Officer
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Join to apply for the Operational Trainer and Stakeholder Support Officer role at Mapyx Limited
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If you have excellent communication skills and are interested in a role that can make a difference, the NHS Workforce Services have the opportunity for you! We are looking for an Operational Trainer and Stakeholder Support Officer to join our team in Fleetwood. Its the perfect opportunity to take the next step in your career while supporting our NHS!
In this role you will be responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service. You will need to be enthusiastic, creative, and able to provide an unbeatable level of customer service!
The role is based in Fleetwood.
What do we offer?
27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model (we are currently working largely remotely)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts!
Responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service.
Responsible for building up relationships with key stakeholders, including the policy team and providing mentoring support when required in the various student policies/ schemes.
This role will involve supporting the team at Regional and National Stakeholder events to promote funding and educate stakeholders in funding that is available.
The role requires frequent travel to various locations across the country.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: were proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. Thats why when you join us, youll be empowered and supported to help your career grow.
As one of the UKs Best Big Companies to work for, were connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
Were committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
In This Role You Are Accountable For
* Support the Operational Training Manager in the creation and maintenance of training guides across various workstreams, these could be for either internal operational teams or external facing for stakeholders.
* Delivers training to team members and provides ongoing mentoring and support in all aspects of the service.
* In conjunction with the Operational Training Manager liaise with Team Managers and Work Manager to enable the provisions of bespoke/ additional training to broaden skills, support skill gaps and meet the demand of changes to policy and rules.
* Review learning evaluations and identify improvement opportunities.
* Assist the Operational Training Manager and Team Managers in the development and delivery of an operational training plan.
* Promote continuous improvement supporting ongoing learning and development.
* Represent the service at various stakeholder events, supporting the Stakeholder Relationship Manager and Training Manager to deliver training on the Service Schemes and systems.
* Provide direct support, help and guidance to stakeholders either via email or telephone enquiries as required.
* Communicates effectively at all levels and can explain difficult or complex matters concisely, overcoming any problems in understanding. Has the ability to absorb and apply new information effectively.
* Supports the Policy Team in the revision and development of all service schemes/ policies, procedures and guidance.
* Liaises with DHSC on policy queries and provides clarity to team members.
* Manages own workload and operates in line with service level agreements, technical instructions/ governance frameworks and within agreed timescales. Ensures an audit trail is in place documenting improvement processes.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
Operations Consulting
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