We are supporting a leading Tier 1 Bank, who are going through a completely greenfield on-shoring transformation within the Custsomer Care engineering capabilities. They are going through an exciting journey to establish a next generational engineering centre with the best-in-class technologists and teams across the UK.
They are undertaking a major transformation of their customer and employee experience platforms. As part of this, they are rebuilding their Agent Desktop - a critical interface used by both customers and internal teams - with a focus on creating more intelligent, responsive, and scalable user experiences.
They are looking for a Front End Engineers to play a key role in shaping and delivering this vision.
Responsibilities
* Lead the development of a next-generation Agent Desktop platform used across the organisation
* Build and scale modern front-end applications using React and micro-frontend architecture
* Develop real-time, responsive user experiences leveraging WebSockets
* Own and drive high-quality UI/UX implementation, including styling and component design
* Work with modern UI frameworks such as shadcn/ui
* Collaborate closely with product, design, and engineering teams to deliver intuitive, high-impact user interfaces
* Contribute to the integration of AI-driven experiences, including LLM-powered UI interactions
* Help shape agentic workflows and augmented user experiences to improve customer outcomes
* Operate effectively in a fast-paced environment with evolving requirements
Skills & Qualifications Required
* Strong experience in React and modern front-end development
* Experience working with micro-frontends and scalable UI architectures
* Solid understanding of real-time technologies such as WebSockets
* Strong skills in CSS, styling, and UI component design
* Experience with modern UI libraries/frameworks (e.g. shadcn/ui or similar)
* Understanding of AI/LLM integration at the UI layer
* Excellent communication skills and ability to collaborate across teams
* Comfortable working in ambiguous, fast-changing environments
* Experience building user-centric applications that drive customer and operational outcomes
This is a Permanent role based in Manchester with Hybrid working (2 days in office)