Job Details:
Job Description
Are you passionate about ensuring students get the information they need, when they need it, and seeking innovative and efficient ways to manage high volume enquiries whilst maintaining an excellent level of service?
As a Student and Campus Enquiries Leader, you will oversee a team of Student and Campus Enquiries Coordinators, ensuring the delivery of excellent customer service, enquiry resolution and support to students across face-to-face and virtual channels. You will lead by example, providing motivation, guidance and support to your team, and ensuring that all student enquiries and requests are managed efficiently and effectively. You will lead ways of operating that allow the service to manage high volume of enquiries and requests with a range of complexity and be responsible for the day to day operations of the team including allocating work, ensuring appropriate coverage across all student facing channels, and acting as a point of escalation for more complex enquiries. You will use data to identify patterns in enquiry volume and type and work with colleagues across the university to improve enquiry resolution and self-serve capabilities. You will work in a collaborative, student-centred way to unpick and resolve complex and multi-issue challenges, ensuring students are informed and empowered to make the right decisions for them.
If you wish to discuss the job in further detail please contact Charlie Shilingis, Student Information Manager,
Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.
We value diversity and strive to create a fairer, more equitable work environment for our staff and students.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
Job Details
Faculty/Executive
Education & Student Experience
Company
MU Services Ltd
Location
Hendon
Starting Salary
£37,357 to £42,653 per annum
Grade
Grade 6
Contract Type
Permanent
Hours per Week
35.5
Date Posted
Monday 29 September 2025
Closing Date
Sunday 12 October 2025
Interview Date
To be confirmed
Reference
ESE12-R2