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Service manager (young people accommodation)

Hays
Service manager
Posted: 10 March
Offer description

Your newpany

You will be joining a respected, values‑led organisation that provides high‑quality supported amodation for young people across North Warwickshire. The organisation ismitted to creating safe, stable and nurturing environments where young people can build independence, develop life skills, and move towards positive long‑term oues. Their services include 24‑hour supported amodation, young parent provision and dispersed amodation, all delivered in line with Ofsted Supported Amodation Regulations (2023).


Your new role

As the Service Manager, you will take overall responsibility for the effective day‑to‑day running of the young person’s amodation services. You will lead and inspire a team of support professionals, ensuring they deliver trauma‑informed, high‑quality, person‑centred support.Key responsibilities include:
1. Managing and supervising staff, ensuring regular support, supervision and development opportunities.
2. Overseeing support planning, risk assessments and safeguarding processes.
3. Building strong partnerships with external agencies, including Social Care, the Police and specialist support services.
4. Ensuringpliance with service specifications, KPIs, Ofsted requirements and internal policies.
5. Monitoring amodation standards, voids, repairs, rent processes and overall housing management.
6. Producing accurate performance reports and data formissioners and senior leadership.
7. Maintaining a focus on quality, continuous improvement and positive oues for young people.
8. Participating in an on‑call rota to support 24‑hour services.

What you'll need to succeed

The successful candidate for this role, you will bring:
9. Experience managing staff within a care, support or housing setting.
10. Strong knowledge of safeguarding, risk management and trauma‑informed practice.
11. Experience supporting individuals with mental health needs and understanding diversemunity needs.
12. Excellent interpersonal andmunication skills, with the ability to build collaborative relationships.
13. Strong organisational skills, the ability to work on your own initiative and confidently manage change.
14. A full driving licence and the ability to work flexibly as required.
15. Amitment to equality, diversity and empowering young people to shape their own support.

What you'll get in return

In return, you’ll be joining an organisation that genuinely values its people and ismitted to supporting your growth and wellbeing. As part of the team, you will receive:
16. A salary of £32,643
17. An on‑call payment for participating in the rota
18. 35 days annual leave including bank holidays
19. Reimbursed expenses in line with organisational policy
20. Ongoing training, development opportunities and regular supervision
21. The opportunity to influence service development and make a real impact on the lives of young people
22. A supportive leadership structure and a positive, values‑driven working environment

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