Hours: Full Time, Permanent Lead the future of pest control excellence with us. As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. You’ll play a key role in shaping our service delivery, supporting technicians, mentoring new starters, and driving operational and commercial excellence. We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team. In this critical leadership role, you’ll be responsible for overseeing a network of 5 Team Leaders and 40 Service Technicians ensuring the effective and efficient delivery of pest control services across a high-performing division. What You’ll Be Doing * Provide strategic direction and daily leadership to a large, diverse team of Team Leaders. * Drive exceptional service delivery performance across all KPIs, including SOS response times, contract fulfilment, and customer satisfaction. * Manage service escalations, quality audits, technician performance, and regional patch planning. * Collaborate closely with cross-functional departments including administration, stock control, training, and sales. * Lead recruitment, training, probation, and performance processes for new and existing staff. * Maintain control of materials, stock, and supplier management for the division. * Champion best-in-class health & safety and regulatory compliance across the business. What We’re Looking For * Proven experience in managing large, geographically spread service teams. * A strong background in field operations, pest control, or a related service industry. * Effective leadership skills, with the ability to coach, motivate and support senior-level colleagues. * Sound commercial acumen with a focus on quality, compliance, and customer satisfaction. * Highly organised and confident managing multiple workstreams – from daily service operations to strategic planning. * Proven experience in pest control management (BPCA Level 2 or RSPH equivalent) * Strong communication, coaching, and leadership skills. * Commercial awareness and the ability to think strategically. * Excellent organisational and time management skills. * A calm, professional manner under pressure. Why Join us? * Be part of a national business with a strong local reputation and loyal customer base. * Work alongside a high-calibre team of professionals committed to service excellence. * Access industry-leading training and development opportunities. * Competitive salary, bonus schemes, and a comprehensive benefits package Benefits: * Bereavement leave * Company car * Company pension * Employee discount * Health & wellbeing programme * Life insurance * On-site parking * Sick pay