Customer Service Specialist page is loaded Customer Service Specialist Apply remote type Hybrid locations Runcorn Cheshire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id R15855 Acute Care Technology. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn Description summary: As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
Essential Functions Nurture and develop centre of customer service excellence Assist customer service sites and offices and liaise with all business functions Ensuring that customer requirements and needs are met within company response times Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions Processing fault finding and the creation of Service Reports Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers Properly handle and report customer complaints by following escalating procedures. Completing departmental administration and order management as required Assisting Customers with general product portfolio queries Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing Required/Preferred Education and Experience Experience in working in a customer service environment Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle) Languages – fluency in written and spoken English essential Excellent communicator, able to operate at all levels within both own and customer’s organisation Minimum experience with ISO 9001 or 13485 medical device quality system preferred #LI-AK1
About Us
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.
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