Cardiff, East Kilbride, Nottingham, Salford Job Summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. It’s a very exciting time to join HMRC! HMRC is the UK’s tax, payments, and customs authority, we have a vital purpose, and we collect the money that pays for public services and help families and individuals with targeted financial support. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK. Job Description This role will sit within HMRC’s Customer Compliance Group (CCG). It plays a pivotal role in the collection of the correct amount of money due from UK taxpayers, investigating breaches and offences against the tax system, and acting to identify and mitigate potential threats. WMBC is a directorate within CCG delivering compliance activities across the widest, most diverse range of customer populations and taxes within HMRC. CCG is moving away from a reliance on traditional downstream 1-2-1 interventions into one that places a greater emphasis onto ‘upstream’ compliance activities. By upstream, we mean activities that promotes good compliance by enabling customers and agents to get their tax affairs right at the earliest possible opportunity. It removes opportunities and incentives to make mistakes or to bend or break the rules. WMBC’s Strategy into Delivery Upstream Team has responsibility to oversee and facilitate this cultural change and the end-to-end delivery of upstream compliance activity in WMBC. The Upstream team is at the heart of WMBC’s strategic drive to deliver 25%-40% of yield from Upstream Compliance by 2029-30. You will be part of the Upstream Priority and Strategic Planning Team working across WMBC areas to ensure they have the supporting frameworks, and products which enable them to create a sustainable pipeline of upstream ideas and projects, to meet the CCG upstream ambition. The role may require line management responsibilities in the future. This role will sit within HMRC’s Customer Compliance Group (CCG). It plays a pivotal role in the collection of the correct amount of money due from UK taxpayers, investigating breaches and offences against the tax system, and acting to identify and mitigate potential threats. WMBC is a directorate within CCG delivering compliance activities across the widest, most diverse range of customer populations and taxes within HMRC. CCG is moving away from a reliance on traditional downstream 1-2-1 interventions into one that places a greater emphasis onto ‘upstream’ compliance activities. By upstream, we mean activities that promotes good compliance by enabling customers and agents to get their tax affairs right at the earliest possible opportunity. It removes opportunities and incentives to make mistakes or to bend or break the rules. WMBC’s Strategy into Delivery Upstream Team has responsibility to oversee and facilitate this cultural change and the end-to-end delivery of upstream compliance activity in WMBC. The Upstream team is at the heart of WMBC’s strategic drive to deliver 25%-40% of yield from Upstream Compliance by 2029-30. You will be part of the Upstream Priority and Strategic Planning Team working across WMBC areas to ensure they have the supporting frameworks, and products which enable them to create a sustainable pipeline of upstream ideas and projects, to meet the CCG upstream ambition. The role may require line management responsibilities in the future. Person specification Are you seeking a role which enables you to apply out of box thinking? Do you like applying insight to influence behaviours, actions and decisions? Can you influence and coordinate others? If so, this job may be for you. Your Core Duties May Include Playing a key role in the development and delivery of the upstream work programme and providing technical and operational based support and leadership where needed across WMBC areas. Working collaboratively with WMBC areas (including wider HMRC), supporting development and implementation of the upstream strategy to effectively and efficiently intervene and eliminate tax risk, and ultimately ensure customers get their tax affairs correct the first time. Lead and participate in initiatives to generate, develop and test a sustainable pipeline of ideas across WMBC. Supporting and driving change and innovation; contributing to the development of new upstream initiatives to improve ways of working and support customer needs, helping to embed these as part of business as usual. Managing and influencing stakeholders, drawing on their specialisms as required, consulting and seeking support on areas of concern whilst challenging existing processes and practice where appropriate. Understanding data systems and upstream governance requirements, supporting Risk Leads with data and upstream governance assurance. Working with data analyst team to build effective evaluation into the project design and ensuring this is undertaken in line with CCG Upstream Measures Group governance. Developing your own upstream specialist knowledge and that of colleagues; keeping up to date with developments and changes in legislation, policy, guidance and business procedures, ensuring information is shared and understood. Creative thinking: looking at problems, situations or concepts from a fresh perspective, suggesting new or different upstream solutions/ideas for continuous improvement. Supporting and developing colleagues to reach their full potential. The Ideal Candidate Will Have the ability to develop strong links and maintaining positive trusted relationships with a range of stakeholders of different grades/roles. Be comfortable working flexibly and with ambiguity given the rapidly evolving landscape that they will be working within. Be confident analysing information in making decisions/drawing conclusions based on the information to hand. Be able to present your findings in a clear and concise manner tailored appropriately towards the intended audience and provide constructive feedback to stakeholders. Be analytical and inquisitive and be comfortable in challenging ideas and encourage new ways of thinking. Work well in a team environment, but also be comfortable working on your own. Generating and managing your own workload with the ability to prioritise as appropriate. Be driven, enthusiastic and thrive on innovation. Search for new ideas, seek out risks and look for and implement solutions to overcome them. Require good fact-finding and evaluation skills. Have good verbal and written communication skills, with the ability to communicate with people at all grades. Essential Criteria Demonstrate strong people and engagement skills and ability to work collaboratively and influence a range of stakeholders. Have previous compliance experience. Deliver to deadlines through strong organisational and stakeholder management skills. Desirable Criteria Understanding of Upstream Compliance. Experience in applying project management tools and processes. Behaviours We'll assess you against these behaviours during the selection process: Working Together Making Effective Decisions Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How To Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should detail your job history of up to your last 3 roles including evidence of the experience required in the advert. A 750-word Personal Statement to demonstrate the Essential Criteria. Separate 250-word statements addressing the specified Behaviours for Working Together and Making Effective Decisions. Please evidence any Desirable Criteria where applicable up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift all Behaviour Statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience based questions, Behaviour based questions and Strength based questions. This is an example of a strengths-based question “It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. Important information for existing HMRC contractual homeworkers Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window). The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Liam Morgan Email : liam.morgan@hmrc.gov.uk Telephone : 03000 544246 Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.