Retail Customer Advisor (Kettering) - 37.5 hours
Employment type: Full-time
Location: 4 Gold Street, Kettering, United Kingdom, NN16 8JA
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for mobile or network-related enquiries, ensuring prompt resolution.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Requirements
Full training will be provided, so no prior knowledge of our products is required; ambition and drive to learn matter most.
Benefits
Competitive pay, bonus, up to 31 days off plus 2 bank holidays. Benefits can be personalised such as discounts, vouchers, pension plan and other perks. Learning & development tools are available.
EEO Statement
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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