Navantia UK is a new force in British industry, supporting the UK’s defence, security and energy transition ambitions. We are creating state‑of‑the‑art sovereign defence capabilities, investing in the UK to modernise industrial facilities, and bolstering the nation’s energy security. Established in 2022, Navantia UK is a subsidiary of Navantia SA, a Spanish state‑owned company with over 300 years of naval shipbuilding history. In January 2025, Navantia UK completed the acquisition of Harland & Wolff and its four historic facilities in Belfast, Appledore, Methil, and Arnish, strengthening Britain’s defence, maritime and energy industrial capabilities.
Job Description
To serve as the primary on‑site Applications representative for the site, ensuring smooth, reliable, and proactive support across all business applications. The Application Support Technician acts as the first line for application issues, connecting the site’s operational teams with central Enterprise Applications and the wider IT organisation. The role requires strong experience supporting business applications within an operational or manufacturing environment.
The Role
* Serve as the trusted on‑site point of contact for all application‑related issues, providing first‑line support and owning tickets through to resolution.
* Build strong relationships with local teams to understand how applications support or impact site processes, and communicate changes, outages, or improvements clearly.
* Diagnose and escalates application problems to central SMEs, monitor progress and ensure timely closure and stakeholder updates.
* Maintain detailed site‑specific knowledge of application usage, workflows, customisations, and dependencies.
* Occasional travel to other sites as required.
* Collaborate closely with the Site IT Business Partner to ensure alignment across applications, infrastructure, and wider IT operations.
* Coordinate with Enterprise Applications teams to maintain consistent standards, share knowledge across sites, and contribute to continuous improvement.
* Support application lifecycle activities such as upgrades, testing, patching, integrations, and enhancement delivery.
* Gather and document local requirements, validate changes, and participate in site and cross‑functional projects involving applications, digital transformation, or process optimisation.
* Hands‑on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools.
Qualifications
* Third level qualification (desirable).
* Hands‑on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools.
* Experience acting as first line support for business users.
* Understanding of end‑to‑end business processes (e.g., engineering, supply chain, finance).
* Familiarity with ITIL or similar service management frameworks.
* Excellent interpersonal skills as this role is heavily people facing.
On Offer
* Competitive salary
* Company pension
* Life assurance
* Learning & development opportunities
* Health Care cash plan
All successful candidates must complete Security Clearance: Basic Personnel Security Standard (BPSS) and be UK clearable.
We are an Equality, Diversity, and Inclusion employer committed to an inclusive workplace. We are dedicated to ensuring a fair and unbiased recruitment process at every stage, providing reasonable accommodations for applicants with disabilities, and actively working to eliminate discrimination. Our goal is to create a recruitment environment where every candidate feels valued and has an equal chance to succeed.
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