Job Description
Are you ready to make a real difference in people’s homes while helping improve living standards and community wellbeing?
As a Multi-Skilled Operative - Damp, Mould and Disrepair at Freebridge Community Housing, you’ll carry out essential maintenance and repairs as well as preventative work, focusing on damp, mould, and disrepair issues across our housing stock. From plumbing and plastering to kitchen unit reinstalls, you’ll use your trade expertise to deliver high-quality solutions that meet compliance standards and exceed customer expectations. You’ll work closely with surveyors and coordinators, ensuring timely completion of works under Awaab’s Law and helping us maintain safe, healthy homes.
About Freebridge Community Housing:Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
Multi-trade maintenance: Undertake maintenance and construction tasks across multiple trades, applying your skills in line with the Freebridge Standard and industry best practice to deliver excellent customer satisfaction.
Damp & mould remediation: Resolve damp, mould, and condensation issues in customers’ homes, ensuring compliance with Awaab’s Law.
Progress reporting: Report directly to the Damp, Mould & Disrepair Surveyor on progress, issues, and completion of tasks.
Team collaboration: Work closely with the Compliance team and Property Services colleagues to ensure efficient and effective service delivery.
Problem-solving: Diagnose and resolve issues using your multi-trade experience, taking responsibility for completing tasks to the required standards.
Customer communication: Explain works clearly to customers and colleagues, including timescales, and maintain a positive experience throughout.
Health & safety compliance: Work safely at all times, following internal procedures and industry standards to protect yourself, colleagues, customers, and the public.
End-to-end job management: Manage tasks from pre-inspection through to completion, including specification, material ordering, and accurate record-keeping.
Equipment care: Inspect, maintain, and clean tools, vehicles, PPE, ICT equipment, and uniforms, ensuring they represent the Freebridge brand positively.
Material management: Order, store, and record materials responsibly, minimising waste and ensuring full accountability.
What we’re looking for:Essential:
* Specific qualifications as required by trade
* Evidence of training in secondary and tertiary trade skills
* 3 years’ experience in main trade within a maintenance environment
* 1 year’s experience in secondary or other trades
* Experience and training in health and safety and ladder use
* Commitment to excellent customer service
* Ability to carry out tasks in a clean and safe manner
* Ability to use ICT mobile systems and complete auditable paperwork
* Ability to complete full multi-skilled tasks such as bathroom/kitchen replacements including tiling, plastering, and painting
* Unquestionable integrity and commitment to efficiency and value for money
* Full UK Driving License.
Desirable:
* NVQ Level 3 Maintenance Operations or City & Guilds trade qualification.
* Formal apprenticeship in main trade.
* Experience in damp and mould remediation (training will be provided).
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
* Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
* Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
* Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
* Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
* Charitable Leave: One day per year to volunteer for a cause you care about.
* Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
* Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
* Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: Monday 23rd March 2026 (Please note we may close the role early if we have sufficient applications)
Apply now to join our team and make a difference to homes across West and North Norfolk!