Join to apply for the IT Support 18.5 hours role at Citizens Advice
Citizens Advice Lancashire West are seeking an experienced IT professional to work as a job share partner to cover IT support from Wednesday to Friday (18.5 hours). This role will work mainly out of the Leyland office with occasional work at Chorley if required. We are seeking a flexible person who is prepared to work across multiple sites to support an established charity meet the IT needs of all its staff and volunteers. We have an office at Skelmersdale and another at Fleetwood requiring occasional travel. The work is varied: it can be practical in setting up a new member of staff, problem solving or developmental. Most staff use G-Suite. This is a part time permanent role. The salary is £12,155.70 per annum. Typical duties would include:
Responsibilities
* Data cleansing and reloading computers with Google and Windows systems
* Using Google Admin to manage user accounts, device settings and organisational units
* Preparing mobile devices for use by volunteers and staff
* Installing and managing computers and printers on the network
* Helping volunteers and staff with day to day IT issues such as password resets and finding shared files
* Keeping inventory tidy, registering assets accurately and keeping up to date
* Delivering one to one and group training regarding software, such as Google Docs and Office 365
* Writing instructions about how to perform basic IT tasks to help volunteers and staff
* Referring more complex issues/non routine requests to other technical support staff, national Citizens Advice IT Service Desk
Skills and qualifications
* Being confident when working with different colleagues face to face, by email and over the phone
* Being able to communicate effectively
* Being organised
* Being able to follow instructions
* Ability to drive and use of a vehicle essential
Benefits
* 21 days + 8 bank holidays on a pro rata basis to 18.5 hours
* Mileage allowance at 45 pence per mile (visits to other offices)
* 8% employer pension contribution
* Salary Sacrifice with Employers NI contribution to your pension
* Full paid Christmas Closedown (extra leave)
* Employee Assistance Programme
* Long service leave and birthday leave
* Long service leave after 4 years
How to apply
To apply send your CV with a covering letter stating how your experience and skills fit the requirements of the post to sboocock@calw.org.uk
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Non-profit Organizations
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