First Line Customer Support - North East Bristol | Up to £30,000 per annum (depending on experience) Are you tech-savvy, people-focused, and ready for a role that mixes hands-on customer support with occasional face-to-face training ? We’re looking for a confident Trainer Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office most of the time, with client training roughly twice a month – a change of scenery and a chance to shine in front of customers! Why this role rocks: Hybrid working – minimum 3 days in the office Competitive salary up to £30,000 per annum On Call allowance (only a couple of times a month) Perks: BUPA, pension, life insurance, bonus scheme, career growth Friendly, collaborative team in a fast-growing, innovative company What you’ll do: Provide front-line customer support via phone, Teams, email, and support portals Troubleshoot issues and liaise with developers to resolve them Create/update training materials, guides, FAQs, and help documentation Deliver occasional on-site or client-facing training sessions Assist with system updates, user setup, and procedural documentation We’re looking for: 1–2 years’ IT/software support experience Excellent communication and problem-solving skills Confidence delivering in-person training Proficient in MS Office, basic IT troubleshooting, and image/video editing Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.) Please click on apply.