Digital Community Manager – Data Security
Thales Belfast, Northern Ireland, United Kingdom
Location: BELFAST ARNOTT HOUSE, United Kingdom
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze data and encrypt data to make the connected world more secure.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. We research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across Aerospace, Defence, Security and Space. We offer flexible working patterns where possible.
Base location: Belfast, Northern Ireland (Hybrid model). We would expect 3 days per week on-site in Belfast.
Position Description: Following its acquisition of Imperva, Thales Cyber Security Products is seeking a Digital Community Manager – Data Security to expand, integrate and manage our Digital Community for the Data Security segment of our Cyber Security product portfolio.
The existing Digital Community for Application Security is a collaborative platform where customers ask questions, share insights, and connect with peers and product experts. This community engages customers at scale to enable, inform, and drive product adoption and customer retention.
Role Summary: The Digital Community Manager – Data Security will take overall responsibility for driving and implementing the community strategy and operations for the Data Security product line, collaborating across departments to align the community strategy with business, marketing, and customer goals, elevating customer engagement.
This role requires excellent communication, strong attention to detail, and a customer-centric mindset. The manager will develop and deliver enablement content to drive and sustain customer engagement within the community, enhancing user experience and boosting retention, and will measure engagement metrics to inform content development and evaluate success.
Key Responsibilities
* Collaborate with the Digital Community Manager to develop, plan, and execute customer engagement programs for the Thales Data Security Products Digital Customer Community.
* Partner with Data Security Customer Success, Product Management, Marketing, and other teams to align content and event pipelines with customer journeys and growth strategy.
* Plan, create, and maintain engaging content; review existing content and identify gaps to ensure relevance and impact.
* Plan, promote, and deliver live events such as webinars, interviews, panels, and AMAs to foster participation and knowledge sharing.
* Evangelize the community internally to drive engagement and content creation.
* Manage day-to-day community activities, moderating topics, monitoring traffic, and sourcing feedback to optimize the customer experience.
* Establish, monitor, and analyse KPIs; collaborate with the Customer Intelligence team to assess effectiveness and deliver reports at Quarterly Business Reviews.
* Develop and maintain a pipeline of video content, managing editing and uploading for consistent, high-quality output.
* Continuously improve the user experience and interface of the community site.
* Collaborate with the Digital Community Manager – Application Security on strategic projects and reporting.
Qualifications
* Bachelor’s degree in Communications, Marketing, Business, or related field.
* Demonstrated success in building and sustaining cross-functional relationships to achieve objectives.
* Excellent verbal and written communication skills, with strong creative writing ability and attention to detail.
* Experience managing online presence, digital channels, and producing branded digital content.
* Experience planning, delivering, and hosting live online events (webinars, AMAs).
* Analytical skills to interpret traffic and engagement metrics to inform decisions.
* Strong project management skills, with ability to prioritise tasks and meet deadlines.
Desirable
* Prior experience managing or contributing to a digital customer community.
* Experience in video content production.
* Previous experience in the Cybersecurity or tech industry.
Applicants must have a valid work permit in the UK.
In line with Thales Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment/education history for up to three years. Some roles may require full Security Clearance.
Thales UK is committed to inclusive recruitment and will provide reasonable adjustments for applicants with neuro-diversity, disabilities, or long-term conditions. To request an adjustment or for questions about the process, please contact Resourcing Ops or the Early Careers Team.
Great journeys start here, apply now!
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Marketing and Sales
Industries
* Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
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