Job Description • Resolve and retain existing customers through investigation, problem solving and resolution of queries. • Be the first point of contact for customer complaints requests over the phone and email. • Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution. • Review customer accounts to determine root cause. • Build good relationships with internal stakeholders including Sales, Client Services, Provisioning, Faults, Billing, Commercial and Finance. • Support with reducing the number of customer complaints.