Overview
Go back Bridgewater Community Healthcare NHS Foundation Trust
Clerical Officer
The closing date is 07 November 2025
The Successful post holder is to be a first point of contact at a busy reception, where they will greet patients, staff, service users.
The post holder will be involved in the day to day running of the reception ensuring that patients are directed to their appointments in a timely manner.
They will undertake fire warden duties at the site they are working from.
Main duties of the job
The Successful Candidate will work in Halton community as part of our busy Reception Teams.
Ensuring Patients arrived on systems in a timely manner, referrals are actioned promptly, appointments booked as appropriate.
Accurate, timely admin support to be provided to clinicians.
Supporting with distribution of hearing aid batteries, sorting incoming and outgoing mail and any other tasks relevant to role.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community.
They help us deliver our mission to improve local health and promote wellbeing in the communities we serve.
After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred - We are passionate about individual needs and promote independence in the healthcare we provide.
E- Empowered - We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest - We behave in a way that develops relationships based on trust, openness, honesty and respect.
P- Professional - We support our people, so everyone has the right skills and training to deliver outstanding patient care.
L- Locally Led - We are always learning about our communities and show great pride in being a local provider of health and care.
E- Efficient - We use our resources wisely to provide sustainable and value for money healthcare for our patients.
Job responsibilities
The Successful Candidate will work on the main reception desk, where patients arrive for their appointments for all departments within our community clinics in Halton.
Duties will include arriving patients on the booking system, booking/amending appointments, booking follow up appointments.
Answering Emails,
Dealing with daily tasks and queries, liaising with patients and clinicians both face to face and over the telephone.
They will also cover the general duties of a busy reception. This can be a challenging role at times.
The reception team is a busy department which would suit a candidate who enjoys working in a fast-paced environment.
Person Specification
Experience
* Experience of working within a customer facing environment.
* Experience of working in a clinic/ office environment.
Skills and Attributes
* Experience of Microsoft Word and other Microsoft packages.
* Motivated and able to work as part of a team.
* Ability to work on own initiative.
* Good organiser of self and workload.
* Experience of dealing with sensitive information.
Sponsorship
* Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Qualifications
* 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
* RSA Level II in typing or equivalent.
* ECDL or equivalent.
* NVQ 2 in Business Administration or Customer Care
Job Specific Requirements
* The ability to travel independently across the Trust
* The ability to work flexibly in accordance with service needs
* Ability to communicate effectively, both verbally and written, with people at all levels.
* Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Relationships
* If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bridgewater Community Healthcare NHS Foundation Trust
#J-18808-Ljbffr