Health Care Assistant - Llansamlet Surgery
To work under the direction and supervision of the GPs, Practice Nurses and Practice Manager and strictly in accordance of practice guidelines and protocols. The Health Care Support Worker will assist the practice clinical team in the provision and delivery of patient care. The post may also include some administrative duties. Certain duties may require further training which will be provided by the practice to the right candidate
Main duties of the job
Undertaking general treatment room consultations, giving appropriate health promotion advice and entering the data on the EMIS medical system
Undertaking simple examinations & health questionnaires for new and other patients registering at the practice
Assisting GPs undertaking minor surgery procedures, insertion of coils/implants
Phlebotomy and Urinalysis
Minor Dressings
Administer vaccinations as per protocol
About us
Our friendly and expanding primary care team consists of 5 GP Partners, 3 Salaried GP's, Physiotherapist, Practice Nurses, HCSW and Administrative staff.
We are a busy GP Practice based in Llansamlet, Swansea.
Job responsibilities
This Job Description is a reflection of the current position and the post holder should expect that it may be subject to variation from time to time as the needs of the practice change. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
1. Nursing
New patient registration checks, including completing any necessary paperwork
BP monitoring
Pulse rate and rhythm
Temperature
Urinalysis and preparation of specimens for investigation by the pathology laboratory
Weight monitoring (incl BMI)
Offer Health Promotion advice/intervention as required
Perform ECGs*
Ear syringing as per protocol*
Simple pill checks
Ensure any specimens are labelled and bagged ready for collection with the necessary forms
Administer influenza, pneumococcal and Vitamin B12 vaccinations as per protocol*
Assist with vaccine/cold storage including the monitoring and recording of fridge temperatures
Chaperone for clinical examinations/procedures
Monitor stock levels and order supplies of:
o Injections (Depo-Provera, depo-medrone Vitamin B12, Zoladex, Prostap & Decapeptyl)
o Disposable clinical equipment as required for e.g. Minor Surgery/dressings
o Gloves
o Couch rolls
o Order supplies identified by cleaners paper towels, toilet roll
Check and re-stock Drs emergency bags and record check as per protocol
Restock and tidy GPs and Treatment Rooms on a weekly basis
Report and discuss condition of patients causing concern with the Practice Nurses or GPs as appropriate and receive advice
To assist the PNs/GPs in emergency management of patients
To assist the PNs/GPs and other members of the PHCT with other duties as required
Ensure safe disposal of used and contaminated materials and follow infection control as per protocol
Ensure accurate completion of all necessary computer entries/other documentation associated with patient health care
Be aware of the legal responsibilities with regards to your work
Prepared to be adaptable to the changing needs of the practice and patients
2. Administration
Use practice systems to maintain proper stock control
Assist with recall and implementation of any additional work requested by e.g. Public Health Wales in maintaining patient health examples include vaccine catch-up programmes and during outbreaks in the community e.g. measles/MMR
Record information and activities undertaken with patients and carers in an accurate and timely fashion on computer system
Book HCSW/PN appointments for patients as and when required
3. Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outline in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is the be regarded as strictly confidential
Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating confidentiality and the protection of personal and sensitive data
Be aware of and keep yourself updated with regards to Data Protection
4. Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health & safety and infection control as defined in the Practice Health & Safety Policy and the Practice Infection Control Policy. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Use all equipment both clinical/non-clinical in a safe and responsible way, adhering to instruction manual. Report any faults to Practice Nurses/Practice Management
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Actively identifying, reporting and correction of health & safety hazards and infection hazards immediately when recognised
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health (COSHH)
Making effective use of the training to update knowledge and skills
Using infection control procedures, maintaining work areas in a tidy, clean and safe way, free from hazards. Initiate remedial/corrective action where needed or escalation to Practice Nurses/Practice Manager
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, sanitising gels etc are sufficient to ensure a good clinical working environment. Lack of facilities to be expedited as appropriate.
Promote and maintain good hand hygiene
Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements and good practice guidelines
Safe management of sharps procedures including training, use storage and disposal
Responsible for the correct and safe management of specimens, including collection, labelling, handling, use of correct and clean containers, storage and transportation
5. Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Be aware of and familiarise yourself with the Practice Policies
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
6. Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Undertake in-house/on-line training to ensure you are kept informed of procedures, best practice, guidelines and legislation
7. Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert management to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
8. Communication
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
9. Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Qualifications
* Care Certificate from an NHS Organisation
* Minimum 6 months' experience of working in General Practice Highly desirable
Experience
* Excellent communication skills and the ability to work effectively within a team
* Compassion and clear commitment to ensuring high standards of patient care
* Keyboard and computer skills
* Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceAvailable on Application
#J-18808-Ljbffr