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There is an exciting opportunity for a Customer Experience Learning Specialist within the Customer Experience & Marketing team. The role involves working remotely with frequent visits to London and national travel to deliver face-to-face training.
We seek candidates who excel at building strong consultative relationships and rapport. This is a great opportunity for a passionate, self-motivated sales professional interested in in-house work and driving brand standards.
The role focuses on delivering learning solutions across Barchester Healthcare to increase occupancy by converting inquiries and short-stay residents into permanent residents.
Required skills and experience:
* Experience as a Learning and Development specialist, with a focus on sales and conversion.
* Proven growth in commercial success from learning interventions.
* Understanding of best-in-class sales and customer experience practices in fast-paced, multi-channel environments.
* Full UK driving license and ability to travel regularly across the UK, including overnight stays.
* Knowledge of customer experience design and change management.
Role and responsibilities:
* Analyze current practices and results for inquiries and sales, understanding the customer journey.
* Familiarize with Customer and Resident Experience, including Life Enrichment and the Customer Journey, identifying improvement opportunities.
* Develop training to maximize conversion at key points, using customer insights.
* Design structured learning programs for occupancy and customer experience improvements.
* Implement a blended learning approach, collaborating with operators to determine the best delivery methods.
* Travel nationally as needed for face-to-face training.
* Create effective learning environments with appropriate tools and systems.
* Ensure high-quality training preparation and delivery.
* Integrate training modules into Barchester Learning and Development platform and HRIS systems.
* Maintain resources supporting sales and occupancy success for current and future leaders.
* Provide ongoing coaching to leaders as required.
Rewards package:
* Up to £48,000 per annum
* £6,500 car allowance
* Annual bonus
* 25 days holiday plus bank holidays
* Life cover
* Retail and leisure discounts
* Access to medical specialists for second opinions
* Confidential counseling and legal services
Additional details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Technology, Information, and Internet
This job posting is still active.
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