IT Support Analyst
Liverpool -Onsite
Rate: £130Outside IR35
Duration: Up to 12 months
Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment.
Requirement:
Handling support queries via phone, email, and Service Manager
Troubleshooting and resolving IT issues across desktops, laptops, servers and software
Installing, configuring and repairing Windows 10 devices and client applications
Supporting users with access, applications, printing and network services
Managing network storage, LAN/WAN-related tasks and escalating where needed
Deploying software, applying patches, and maintaining system security
Supporting starters/leavers onboarding/offboarding
Providing user guidance and training
Visiting local offices to deliver hands-on support
Skills:
Strong communication skills (phone and written)
Experience in a professional environment
Confident supporting users with varying technical levels
Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365
Good understanding of IT security policies
Solid t...