Social network you want to login/join with:
Service Delivery Analyst (Service Desk), Hull, East Riding of Yorkshire
Client:
Location:
Hull, East Riding of Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
cfe60d5b65df
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
We have a new exciting role available for a Service Delivery Analyst to work for South Yorkshire Police at their Melton Police Building in Hull.
This role involves working 37 hours a week with hybrid working arrangements (not fully remote).
PLEASE NOTE: Due to police vetting criteria, applicants must have resided within the UK for at least 3 years at the time of application.
Role Purpose: Work as part of a team to provide first-line technical guidance and support in the use of Information Technology and related services, across South Yorkshire and Humberside Police, aligned with IT strategies and business needs.
Main Responsibilities:
* Serve as a single point of contact for all IT service users, handling incidents, problems, queries, and requests via telephone, self-service portal, and email.
* Provide effective first-line fault resolution, ensuring technical accuracy, consistency, and compliance with best practices within specified SLAs.
* Maintain high customer care standards to enhance customer satisfaction and perception.
* Coordinate with other IT practitioners and specialists.
* Manage incident and problem resolution processes.
* Manage customer expectations effectively.
* Set organizational standards for customer engagement.
* Act as a communication link between customers and the IT organization.
* Provide first contact/line resolution to support the shift-left approach.
* Serve as the first escalation point for business and user issues.
Essential Criteria:
* Good telephone manner
* Strong interpersonal and communication skills
* Understanding of IT, communications, and telephony equipment
* Good administrative and customer care skills
* Effective questioning and fault diagnosis skills
Adecco acts as an employment agency for permanent recruitment and a supply agency for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
#J-18808-Ljbffr