Hope you are doing well,
Job Role: IT Support
Job Location: Ulverston UK
Job Type: Contract Duration will be 1 Month (Replacement Contract)
Job Description:
Key Responsibilities:
• Provide first-level technical support to end-users via phone, email, or chat.
• Experience in providing technical & customer support in Application, Maintenance, Development, Support (ADMS)
• Assist in the setup and configuration of new software, basic hardware and network issues.
• Log and track all incidents and service requests in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Follow up with users to ensure issues are resolved and provide updates on the status of their requests.
• Maintain and update knowledge base articles and documentation.
• Participate in team meetings and contribute to continuous improvement initiatives.