Head of Clinical Services - Bristol
£75-90k p.a
Our client, a top provider of NHS and Private ophthalmology services, has an exciting opportunity for a Head of Clinical Services to join their team!
The role:
As Head of Clinical Services, you will be a figurehead of the organisation, reporting directly to the clinical directors. You will shape and deliver the clinical vision, drive professional development, and ensure regulatory compliance across all our practices.
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Lead the development and implementation of clinical protocols, standards and training programmes including Ophthalmic Technician, pre-reg and IP placements.
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Oversee professional registration, CPD compliance and ICB audit readiness.
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Attend the Clinical Governance Committee and represent the group at industry forums (including CPD events, conferences and in stores/practices).
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Drive adoption of advanced diagnostic technologies (OCT, biometry, fundus imaging, glaucoma management).
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Mentor ophthalmic technicians and support talent development pathways.
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Collaborate with external agencies to advise on enhanced eye care services (e.g. glaucoma referral refinement, cataract, YAG/SLT pathways).
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Monitor clinical KPIs and patient outcomes, lead quality improvement initiatives.
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Oversee all planned outpatient clinical activity across all locations.
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Manage and develop a large multi-disciplinary clinical team.
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Build relations with various different stakeholders (such as ICBs/NHS trusts/Health Boards/Primary Care) to optimise patient care.
Key skills/experience:
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Fully qualified optometrist registered with the General Optical Council (GOC).
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Minimum 10 years post-qualification experience, including 5+ years in senior clinical
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Proven track record in clinical governance, audit, and training delivery.
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Exceptional leadership, communication, and stakeholder management skills.
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Confident use of Office 365 and tech systems (training provided)
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Great communication skills, both written and verbal
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An understanding of CQC standards, NHS Standards and ICB criteria
Desirable
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Experience in multi-site optical stores/practices, NHS / ISP ophthalmology services or ICB commissioning.
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Higher qualifications (e.g., MOptom, Professional Certificate in Glaucoma, IP qualification) strongly preferred.
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Published research or contributions to optometric journals.
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Familiarity with patient electronic medical management systems (e.g. Open Eyes).
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Strategic thinker with a commercial awareness.
Benefits:
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25 days holiday + bank holidays (increasing with service)
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Performance bonus
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Company pension scheme
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Enhanced family leave and sick pay
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Employee Assistance Programme – 24/7 confidential support
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Perks & Discounts – from private healthcare/dental care to retail savings
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GOC fees paid + generous CPD allowance.
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Ongoing training and development opportunities