About the Role
Are you ready to take on a high-impact role on a new project, where your expertise in contract management directly contributes to the protection of critical nation infrastructure? We are looking for a driven and commercially astute Contract Manager to lead the end-to-end management covering a large region.
In this exciting position, you will play a key role in ensuring the seamless delivery of essential services that support operational resilience and safeguard critical national assets. You will work in a fast-paced, purpose-led environment where your strategic thinking, stakeholder engagement, and commitment to excellence will make a real difference.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Hours: 50 hours/week mon-fri
Job Opportunity
Contract Management
* Oversee a diverse portfolio of security related activities, ensuring consistent delivery against agreed KPIs, SLAs, and compliance benchmarks.
* Lead contract negotiations, renewals, and tendering processes.
* Effectively coordinate with internal stakeholders and oversee the management of a workforce exceeding 100 personnel.
* Monitor supplier performance through structured reviews, audits, and feedback mechanisms, driving continuous improvement and accountability.
* Ensure all contracted services comply with relevant legislation, industry standards, and client’s internal governance frameworks.
Security Oversight
* Collaborate with the Head of protective security to ensure contract deliverables support the broader security strategy and risk mitigation plans.
* Enforce the implementation, maintenance, and enhancement of physical and personnel security measures across critical infrastructure sites.
* Conduct regular site inspections and compliance audits to verify contractor adherence to security protocols and operational standards.
* Support with the development of Security Operations Controllers in alignment with client requirements and operational scope.
Stakeholder Engagement
* Act as a key liaison between internal departments and external stakeholders including regulators and emergency services.
* Provide timely and accurate reports, briefings, and risk assessments to senior leadership and governance boards.
* Build strong working relationships with stakeholders, fostering collaboration and proactive problem-solving.
Project Delivery
* Lead the planning and execution of security upgrade and enhancement projects, ensuring delivery on time, within budget, and to specification.
* Coordinate with technical teams and external vendors to integrate innovative security technologies and systems.
* Manage project risks, dependencies, and change controls to ensure successful outcomes and minimal disruption to operations.
Essential Skills
* Proven experience in contract management within the security industry.
* Strong understanding of manned security services including mobile, canine and static security
* Knowledge of UK security regulations and risk management frameworks.
* NEBOSH General Certificate (or equivalent) is essential.
* Excellent communication, negotiation, and stakeholder management skills.
* A military background or experience in a disciplined security environment is advantageous.
* SIA Licence required.
* Background in high profile security contract management.
* Must be prepared to undertake FREC 3 and EUSR water hygiene training.
* Valid UK Manual Driving Licence Essential
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
DE&I
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.