1st Line Technical Support Analyst Location : Borehamwood, WD6 1JD Salary : £25K - £30K per annum, DOE Excellent Benefits! Contract : Full time, permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service Chalkline are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst - About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients. We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventative maintenance to systems (eg backups, patching, disk space, etc). You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products. What we need from you: Ideal applicants will have good written & phone skills and at least 2-3 years' experience and demonstrate support knowledge to a 1st line level of the following technologies: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2019 / 2022 / 2025) Active Directory Windows networking Basic routing, switching and Firewall rules Printer troubleshooting Responsibilities Deliver outstanding customer service Benefits we offer in return: Healthcare - After 1 month's service, you can join our Medical Cash Plan and Employee Assistance Programme. After 2 years, you can join our Private Medical Insurance. Holiday You start with 28 days holiday (including bank holidays). This increases by 1 every full year served, to a maximum of 33. You also get your birthday off! Pension We know it is important to save for the future! If you are enrolled in our pension scheme, we will match your contribution, up to 4% Share Scheme After 1 year of service, you will be eligible to join our share options scheme at its next award cycle. Team Building & Socials - Regular team building sessions take place to encourage team communication and get away from our screens including days out such as Mini Golf, Axe Throwing, Darts etc Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.