Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini’s clients.
What you’ll do
· Respond to incoming requests via telephone, email, and web chat
· Log all requests in the appropriate call logging software
· Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you’ll bring
· Effective communication skills, both verbally and in writing
· Genuine passion for delivering exceptional customer service
· A keen willingness to learn and adapt
· The ability to work both independently and in a team environment
· Strong analytical skills
· Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
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