A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
The Radiology Admin & Clerical team is looking for flexible and motivated people to join our team.
We are looking for people passionate about providing exemplary service, to work as part of a dynamic team helping to deliver a safe and effective radiology service at Norfolk and Norwich University Hospital.
Success requires working methodically, using initiative, being conscientious, and having excellent interpersonal communication and customer care skills. Applicants should have a keen eye for detail, remain calm under pressure and prioritize workload.
This is a varied role, including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.
Location & Hours
We have both full and part-time vacancies available. Please indicate preferred hours in your application.
Shifts are allocated on a roster basis, beginning as early as 7 am and finishing as late as 8 pm. We provide a 7‑day service, so working weekends and bank holidays is required.
This is a multi‑site role, working at Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.
* Schedule imaging appointments for Ultrasound, X‑ray, CT, and MRI, contacting patients to confirm date, time, provide directions and relevant information.
* Answer incoming calls promptly, manage voicemails and emails, and assist patients, staff, and healthcare professionals with any queries.
* Cover various reception desks, seeing patients for appointments and handling queries; some desks liaise with wards and portering services to arrange inpatient scheduling.
Join us at Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We work closely with the University of East Anglia, offering teaching opportunities for staff and placement opportunities for students. Our workforce represents 94 countries.
Benefits
* Flexible working hours
* Fast‑Track staff physiotherapy service
* Multi‑faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free park & ride service direct to NNUH site
* Free 24‑hour confidential counselling support
* On‑site nursery
* On‑site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary sacrifice schemes including lease cars, cycle‑to‑work scheme and home electronics
Responsibilities
1. Undertake all reception duties in a pleasant and courteous manner with patients, visitors, and other hospital staff.
2. Liaise directly with radiographers and other departmental team members, relaying information accurately and promptly.
3. Undertake and update Soliton, ICE, and PAS training to ensure duties are performed accurately and efficiently.
4. Check ICE for electronic requests and deferred orders, and register new patients on PAS timely to ensure efficient running of the department.
5. Undertake PAS training to check, amend and register patient demographic details as necessary, and check patient activity within the hospital, including changes to clinic appointments.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4111, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (including if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Due to the high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
This advert closes on Sunday 22 Mar 2026.
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