Job Description
Engaging service, delicious cuisine, and distinctive surroundings make every special event a truly memorable affair. As Assistant Outlet Manager, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.
* Consistently offer professional, friendly, and engaging service
* Report to the Outlet Manager
* Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
* Address guest concerns and react quickly and professionally
* Train Supervisors and colleagues
* Balance operational, administrative, and colleague needs
* Conduct regularly scheduled departmental meetings
* Work closely with the Culinary and Stewarding teams to ensure all banquet/meeting requirements are met
* Collaborate with the Conference Services & Catering department to maximize revenue and guest satisfaction
* Manage the departmental budget
* Follow outlet policies, procedures, and service standards
* Adhere to safety and sanitation policies when handling food and beverages
* Perform other duties as assigned
Qualifications:
* Previous leadership experience in food & beverage required
* Computer literacy in Microsoft Windows applications required
* Excellent communication and organizational skills
* Strong interpersonal and problem-solving abilities
* Highly responsible and reliable
* Ability to work well under pressure in a fast-paced environment
* Ability to work cohesively as part of a team
* Focus on guest needs, remaining calm and courteous at all times
At Accor, diversity and inclusion mean welcoming everyone and respecting differences by prioritizing qualities and skills for employment and development opportunities. We aim to provide meaningful employment, a warm culture, excellent working conditions, and promote the development of all people, including those with disabilities.
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