VISION OF THE ROLE: Contributes to the delivery of all aspects of the Food & Beverage operation, events and functions. To maximise revenue through casual / ad-hoc sales. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, Food & Beverage Assistants will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Food & Beverage Assistant will be measured against key criteria: Operating profit (derived from F&B, events, functions) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Pass audits Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: * Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service.
* Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service. * Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Ensure that Health and Safety procedures are complied with at all times.
* Ensure personal level of compliance within the BGL Academy is 100% at all times. * Ensure all BGL procedures and policies are adhered to. * Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. * Reviews daily bookings, functions sheets, table reservations etc.
* Effectively up sells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc. * Process orders through the ESP/check order system and serve as appropriate. * Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals.
May package orders for take-out. * Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance