About The Role
We’re looking for a Technical Product Owner to join our Digital & Commercial Platforms team and play a key role in shaping the future of ticketing and on-bus technology across Arriva UK Bus.
As a Technical Product Owner, you’ll be the subject matter expert and single point of contact for all aspects of our Contactless Electronic Ticket Machine (cETM) systems within your Operating Company. You’ll manage the end-to-end lifecycle of these products — ensuring data integrity, consistent configuration, and operational readiness — while driving best practice, governance, and continual improvement.
This is a highly collaborative role, working closely with local operational teams, central product leads, and technology suppliers to ensure our ticketing systems deliver a seamless and reliable experience for both our customers and colleagues.
What You’ll Do
* Own and manage all aspects of cETM technology for your Operating Company, acting as the key contact for configuration, provisioning, and ongoing performance.
* Ensure on-vehicle terminals and audio-visual systems (including Ticketer, LittlePay, EP-Morris, and Hanover) are correctly configured, tested, and operational at all times.
* Provide second-line support, managing and resolving system incidents, coordinating with suppliers, and maintaining high uptime and service levels.
* Oversee data quality and consistency, ensuring that fares, scheduling, and real-time customer information are accurate and aligned across systems.
* Lead the upload and management of data feeds, including TransXChange and Opti updates, ensuring timely implementation of service and fare changes.
* Collaborate with Local Authorities and internal teams to support real-time information interfaces, audits, and data reporting requirements.
* Produce and maintain performance reports and KPIs, supporting continuous improvement and operational excellence.
* Deliver training and updates to depot and operational teams on changes that affect cETM systems and processes.
About You
You’re a proactive and technically minded problem-solver who thrives in a fast-paced operational environment. You understand the link between technology, data, and the customer experience — and you’re passionate about making sure systems run smoothly and efficiently.
We’re Looking For Someone Who
* Has experience in public transport operations, particularly with ticketing systems or related technology.
* Understands bus network design, fares, and scheduling processes.
* Is highly organised, analytical, and detail-focused, with strong project management and problem-solving skills.
* Communicates confidently with a wide range of stakeholders — from depot teams and schedulers to senior management, suppliers, and Local Authorities.
* Takes ownership and delivers results, with a “can-do”, hands-on attitude.
Experience with Altova, TransXChange Publisher, or data/reporting tools such as CDW or BIRST would be an advantage.
Why join Arriva
At Arriva, we’re committed to delivering sustainable, connected, and customer-focused transport solutions. Joining our Digital & Commercial Platforms team means you’ll be part of a group that’s modernising the way millions of customers travel every day.
You’ll Enjoy
* The opportunity to shape how we use technology to improve the passenger experience.
* Working with industry-leading platforms and digital tools.
* A supportive and collaborative environment focused on innovation, inclusion, and professional development.
Ready to apply?
If you’re ready to take ownership of a critical technology product and help shape the future of digital transport at Arriva, we’d love to hear from you.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Product Management and Marketing
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