Overview
An exciting opportunity has arisen for the appointment of an Assistant Reception Manager to join our Practice in Wilmslow.
Responsibilities
* Support the Reception Manager and the Team with the smooth running of the department.
* Management duties alongside reception duties: staff rotas, annual leave requests, staff training, answering of telephone, making of appointments, welcoming patients and visitors, listening and understanding patients' needs, resolving queries or signposting patients to the appropriate service or appointment.
About us
We are a friendly, forward thinking practice held in high regard practising innovative based medicine.
12, 300 patients.
3 Partners, 8 Salaried GPs, 2 Advanced Nurse Practitioners, 4 Nurses and 2 HCA's.
Training Practice - Registrars and Medical students.
Active participation in local PCN.
Stable clinical and management team.
High QOF achievers.
CQC rating is good.
EMIS Web.
Accurx total Triage.
Paperlite and Docman.
Details
Date posted: 11 September 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: A1547-25-0005
Job locations: 60-62 Alderley Road, Wilmslow, Cheshire, SK9 1PA
Job responsibilities
As part of the team you would be expected to provide an excellent service to our patients.
The work is varied and includes Management Duties alongside Reception duties which include answering the phone, making appointments, welcoming patients and visitors, listening and understanding patients needs, resolving queries or signposting patients to the appropriate service or appointment.
You need to be well motivated and friendly with good people skills, enjoy working in a busy environment and being part of a team. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate.
You will be capable of developing good administrative and organisational skills and have experience of using computers.
Experience of working in healthcare is not essential as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work.
We will provide in-house training and continuing support.
Person Specification
* General Health — Good health and attendance record.
* Qualifications — Good general education.
* Communication Skills — Written and verbal communication skills should be excellent. Good record keeping is essential.
* Organisational Skills — Must be able to organise, and maintain the smooth running of the reception area. Time management is important.
* Confidentiality — Must understand the importance of confidentiality at all times.
* Information Technology — Keyboard skills are essential.
* Special Aptitudes — Confident to work alone in the office.
* Interests — Interested in own personal development.
* Circumstances — Must be flexible in availability to cover for colleagues sickness and holidays.
* Disposition, Personal Qualities — Confident in both written and verbal communication.
* Sense of humour.
* Calm disposition.
* Highly organised.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Kenmore Medical Centre
60-62 Alderley Road
Wilmslow
Cheshire
SK9 1PA
Employer's website: https://www.kenmoremedicalcentre.co.uk/
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