Customer Service Advisor (Temporary Christmas Contract)
Date posted: September 23, 2025
Pay: £12.50 per hour + Performance Bonus
About Us
DukesHill, founded in 1985 and based in Telford, is a renowned luxury fine foods brand, proudly holding a Royal Warrant from HM The King. We sell directly to consumers and partner with leading high-end retailers, London's premium food halls, restaurants, and hotels across the UK.
The Role
We're looking for enthusiastic and customer-focused individuals to join our well-established Customer Service team during our busiest season. Christmas is the most important time of year for DukesHill, and we pride ourselves on delivering exceptional service that exceeds expectations. You'll play a vital role in ensuring our loyal and supportive customer base receives the highest level of care.
This is a fast-paced, supportive environment where full training will be provided.
Key Responsibilities
* Handling inbound and outbound calls regarding customer orders
* Responding to queries via our ticketing system
* Processing telephone and mail orders
* Managing customer enquiries and resolving complaints
* Updating customer records with accuracy and detail
* Escalating complex enquiries when required
What We're Looking For
* Excellent written and verbal communication skills
* A professional and confident telephone manner
* Ability to remain calm and positive under pressure
* Previous experience in administration, call centre, or customer service preferred
* Proficiency with Microsoft Office and data entry
* Strong organisational skills and attention to detail
Contract Details
* Multiple temporary positions available
* Rolling start dates available throughout October, November, and December
* Hourly Rate: £12.50 per hour
* Overtime available
* Attendance & Performance Bonus
* Staff Discount
Benefits
* Employee discount
* On-site parking
Schedule
* Monday to Friday
* Weekend availability
Requirements
* Experience: 1 year in customer service (preferred)
* Ability to commute or relocate to Telford before starting (preferred)
How to Apply
Please send your CV to
Job Type: Temporary contract (approx. 3 months)
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: £12.50 per hour
Expected hours: 40 per week
Benefits:
* Free parking
* On-site parking
Work Location: In person