The postholder will support the Debt Manager in the recovery of Trust income by assisting with debtor account management, liaising with Financial Assessments and Shared Services teams, and ensuring accurate records are maintained. The role involves administrative duties, data entry, and communication with internal and external stakeholders to ensure effective debt management services. Key Duties & Responsibilities Assist in the recovery of Trust income by reviewing debtor accounts and following up on overdue payments. Monitor and update debtor accounts using financial systems (ABACUS, E-financials, Excel). Provide administrative support, including updating records, managing correspondence, and maintaining data accuracy. Liaise with colleagues in Financial Assessments, Shared Services, and external stakeholders. Respond to queries promptly and professionally, escalating complex matters where necessary. Provide cover for colleagues and deputise across responsibilities as required. Ensure compliance with Trust policies, procedures, and statutory financial guidance. General Requirements Adhere to Trust policies and codes of conduct, including equality of opportunity, health & safety, infection control, and data protection (GDPR). Maintain confidentiality and security of all records and documents. Contribute to reviews of systems and processes to improve efficiency. Undertake training and development to meet the demands of the role. Represent the Trust positively through professional, courteous, and respectful communication. Essential Criteria 4 GCSEs at Grades AC (including English Language and Maths) or equivalent / higher qualification and 1 years experience in a clerical/administrative role, OR 2 years experience in a clerical/administrative role. Experience using Microsoft Office (Word, Excel). Strong organisational and communication skills. Ability to prioritise tasks and meet deadlines.