Job Summary
We are looking for a highly motivated individual to join the Admissions booking team at Wrightington Hospital, for a full‑time position.
Please be aware that if you are successful you will be required to present original certificates for all of the qualifications which you hold (as listed on your application) in order to demonstrate that you meet the criteria outlined in the person specification.
We are recruiting to a 37.5 hour permanent post.
Main Duties
To be operationally responsible for the management of elective specialist orthopaedic admissions. Ensuring records are retrieved and prepared for the admission function. Delivering a quality and timely admissions service for patients admitted to Wrightington Hospital in line with the Trust Access Policy.
Bookings and Planning
* Adding patients to the inpatient waiting list.
* Booking patients for a pre‑operative assessment.
* Chasing pre‑operative assessment results.
* Booking patients in for their operation, by phoning the patients.
* Attending weekly meetings to discuss the operating lists.
* Meeting with consultants and their team to discuss upcoming theatre lists.
* Providing daily updates to the Manager/Supervisor regarding your upcoming theatre lists.
* Managing your own patient tracker list to assist you with booking patients in date and priority order.
* Covering team members when on leave or sickness.
* Distributing via email full operating lists to relevant parties.
* Keeping electronic diaries up to date for your consultant’s and their team.
* Liaising with theatre staff and theatre coordinator regarding specialist equipment and custom implants.
* Taking phone calls from patients regarding wait times and passing fit status from their pre‑operative assessment.
Planning and Organisational Duties
* Ensuring Consultant Management Reports are kept up to date and queries dealt with in a timely manner (e.g. checking TCI eligibility, specialist theatre kit ordering).
* Responsible for direct booking of consultant operation lists/ward admissions and informing clinical teams of progress.
* Liaising with medical secretaries regarding consultant availability, adding to the waiting list and ensuring cancellations are replaced to achieve full capacity; identifying bed availability for admissions in liaison with other relevant departments.
* Selecting patients for admission, ensuring all Access Policies and Procedures are complied with to allow all theatre sessions.
* Liaising with theatre staff regarding availability of specialist equipment required for patients.
* Liaising with the Bone Co‑ordinator regarding patient admission dates and identifying the type and amount of bone required following a decision at the clinical conference (orthopaedic admissions).
* Providing advice and guidance to patients regarding their admission details.
* Directing all patient/client enquiries and correspondence to relevant departments in a timely manner.
Communications and Key Working Relationships
* Daily contact with consultant/nurse teams working on the in‑patient pathway to organise or flag up patient priorities.
* Liaising with other non‑clinical staff on the elective care treatment pathway to ensure patient progress and admission is in line with the Trust Access Policies & Procedures.
* Negotiating date of admission with patients in accordance with the Trust access policy for orthopaedic clinical teams.
* Checking patient admission offers and chasing up outstanding offer responses.
* Collating and distributing weekly orthopaedic admissions lists.
* Dealing with patient correspondence/telephone queries in relation to elective admission, using the correct documents.
* Good understanding of the PAS System, Admissions Manager System and other work‑related systems.
Knowledge
* Knowledge of healthcare records policies and their application.
* Knowledge of work in specialist orthopaedic administration function on Trust PAS systems and an understanding of how to apply this in practice.
* Data protection / Caldecott and confidentiality codes of conduct.
* Knowledge of the Wrightington suite/specialist orthopaedic activity (desirable).
Skills
* Ability to communicate effectively at all levels.
* Ability to multi‑task.
* Problem‑solving.
* Ability to work to deadlines.
* Ability to prioritise work.
* A thorough approach.
* Customer‑care skills (desirable).
Experience
* Working towards performance targets.
* Experience of waiting list/admissions processes.
Qualifications
* NVQ Level III qualification or equivalent experience.
* 5 GCSEs (or equivalent).
* ECDL or equivalent qualification.
* Clinical coding/medical terminology qualification (desirable).
Additional Essential
* Flexible approach.
* Good time‑keeping.
* Speak English to an appropriate standard relevant to the role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Wrightington Hospital
Hall Lane
Wigan
WN6 9EP
Website: http://www.wwl.nhs.uk/
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