Overview
At Utilita, we're committed to delivering outstanding service to our customers. As a Customer Care Agent, you'll play a vital role in resolving queries and ensuring every customer feels valued and supported. You'll work closely with internal teams and use our systems to investigate and resolve issues efficiently.
Responsibilities
* Handle inbound calls and investigate customer queries to find the best resolution
* Update and maintain customer records accurately
* Collaborate with internal departments to resolve issues
* Log and resolve complaints and service-related inquiries
Qualifications
* Excellent communication skills - both written and verbal
* A genuine passion for customer service
* Strong questioning and problem-solving abilities
* Great time management and the ability to prioritise under pressure
* A proactive, customer-first mindset and a desire to grow within a dynamic business
Benefits
* A structured bonus scheme
* Clear career progression and development opportunities
* 25 days' annual leave plus bank holidays
* Private healthcare and mental wellbeing support
* 24/7 access to GP and counselling services
* Exclusive discounts and event tickets via Utilita Arena
* Paid volunteering day
* Generous pension contributions
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