Go back Doncaster & Bassetlaw Teaching Hospitals NHS FT
Clinical Receptionist & Booking clerk
The closing date is 05 October 2025
The post holder will provide administrative/reception service support to facilitate the patient pathway. The post holder will work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks as and when required.
The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOPs) to ensure functions of the role are carried out correctly and within given timescales.
The post holder will ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.
The post holder may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working/cross cover with other reception areas/wards.
Main duties of the job
Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways
Provide an outpatient/inpatient booking service, using PTLs and agreed processes to ensure effective use of clinic/theatre capacity in accordance with national/local/clinically instructed waiting times
Allow early opportunity to escalate capacity issues in accordance with SOP
Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges
Provide a professional, sensitive and courteous central call service for appointment and pathway enquiries, acting in line with policy and associated SOPs
To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.
Arrange patient transport and interpreters for outpatient appointments where appropriate.
Process all referrals received in accordance with Trust referral management guidelines/SOP
Respond to appointment queries in a timely manner in line with local agreed methods.
Act as the communication hub for elective patient queries ensuring a high quality and professional service.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice scheme
* Discounts on restaurants, getaways, shopping and finance through external providers.
Job responsibilities
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Qualifications & Training
* Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification
* OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing
Knowledge & Experience
* Previous experience working in a clinical / administrative role
* Demonstrable working knowledge of Microsoft packages including Word
* Commitment to acquire & apply knowledge of RTT National and local waiting times rules
* Previous hospital or NHS experience working in a clerical/administrative role
* Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
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