Certain Advantageis hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.
Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am 5:00pm (37.5 hours per week)
About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.
Key Responsibilities:
1. Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
2. Provide accurate information, resolve queries, and ensure customer satisfaction
3. Record and update customer details and interactions using internal systems - CRM
4. Ident...