Monday - Friday Between 9am - 5pm
Contract, Type: Permanent
Hourly Rate: £12.50
We are looking for a friendly, organised, and customer-focused Receptionist to deliver exceptional front-of-house service in a busy and professional environment. You will be the first point of contact for visitors, creating a welcoming atmosphere while managing a variety of reception duties with efficiency and professionalism.
This role is ideal for someone with excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced setting while providing outstanding service.
The Role
1. Greet and assist patients, visitors, and staff, providing directions and key information such as visiting hours and infection control procedures
2. Support access to parking, payment options, and blue badge guidance
3. Work with NHS staff, ISS colleagues, and volunteers to guide visitors and maintain safe, smooth hospital journeys
4. Answer and direct calls, relay messages, and provide information within confidentiality guidelines
5. Sign in contractors, notify relevant departments, and keep accurate sign-in logs and records
6. Manage mail and internal communications, escalating any facilities issues to the correct team
7. Handle queries and complaints professionally, escalating when necessary, while remaining calm under pressure
Requirements:
* Experience in a customer-focused role
* Committed to delivering excellent service
* Friendly, approachable, and professional
* Adaptable and quick to learn in a fast-paced setting
* Able to work effectively both independently and in a team
About the Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience, working with customers day by day, side by side. Through a combination of intelligent solutions, high standards, and caring people, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses innovating, or airports bringing passengers home.
ISS is committed to doing business responsibly and values diversity and inclusion. We welcome applicants regardless of age, disability, gender identity, or other protected characteristics.
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