Time left to apply End Date: August 11, 2025 (17 days left to apply)
job requisition id R32481
Circa £30,000k, salary depending on skills and experience
Permanent
Full time / 37 Hours a week
Colchester, with travel to sites in the area.
Are you a great at thinking on your feet and troubleshooting?
Are you looking to start your career within an inhouse IT Team?
If you answered yes then we have a fantastic opportunity to join our IT support team based in Colchester with travel across the area.
As an IT Support Technician, you will play a vital role within Anglian Water’s Tech Bar team, delivering a highly valued, people-focused technology support service to colleagues across our business. As a trusted first point of contact, you’ll be instrumental in enabling our people to make the most of the digital tools available to them.
This is a dynamic and customer-centric role where no two days are the same.
Of course, you will investigate and resolve incidents, but you’ll do more than that; you’ll be a digital advocate, using your knowledge and expertise to coach colleagues and build their confidence, helping them to develop the digital skills they need to exploit the technology that’s available to them.
Our end user technical landscape is built upon Microsoft Technologies such as M365, Intune, Entra ID and Azure Virtual Desktop, so a good working knowledge of these products will be key. You will be supporting colleagues who are use a wide variety of applications across both Windows and Android operating systems.
Our workforce is diverse, and our people are hybrid workers – they work from our offices and operational sites as well as from their homes, or out in the field. This diversity brings a wide range of digital skill levels and unique challenges so the ability to empathise, communicate effectively and tailor your approach is crucial.
Whilst you will work closely with your immediate team members and lean on them for support when you need to, you are part of the wider Digital Data and Technology directorate so your ability to build relationships and collaborate positively will be key to your success.
Of course, the ability to investigate incidents and resolve them swiftly will be a big part of this role, but having an exploring mindset, a positive and fun outlook coupled with a can-do attitude and a willingness to get stuck in are what will really make a difference day to day.
What will you be doing?
You will be providing face to face and remote support to colleagues which will include:
Providing on the spot training, coaching and education on how to use and fully utilise/exploit devices, systems and applications
Using our service management platform; Service Now, to update and manage incidents
Responding to requests for support that come into our mailbox
Demonstrate and role model high standards of customer service
Provide support to colleagues using technology in our meeting rooms
Provide triage for queries or issues raised, resolving them where you are able to or escalating to a colleague if you need their help.
Assisting colleagues with device swap outs and updating our asset management systems as appropriate
Work with Technical Consultants in creating and maintaining self-help guides
Help to maintain the Tech Bar SharePoint site
Learning how to use device management tools such as Active Directory, Azure Active Directory, Microsoft Intune, Samsung Knox and E-Fota
Travelling to other AW sites across our region
What does it take to be an IT Support Technician?
Working knowledge of M365 applications such as Onedrive, Sharepoint, Teams etc.
Motivated self-starter
A passion for Technology and helping people
Ability to empathise
Strive to provide great customer service
Ability to set and manage expectations of others
Ability to cope in a challenging situation
Experience of working in a customer services role (Desirable but not essential)
Experience of creating and maintaining self-help material and delivering training or coaching (Desirable but not essential)
As the role will involve travelling to sites in the area you will need to have access to a car and a full driving licence.
Opportunities are open to all suitably qualified candidates.
Why Anglian Water?
Anglian Water is not your typical water company. Just take a look at our Love Every Drop strategy that underpins everything that wedoand you’ll start to get a feel for our culture. It’s collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do!
Closing date: 10th August 2025
#loveeverydrop
About Us
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk ’
To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.
If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in ourPrivacy Notice .
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
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