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Client:
HSBC Global Services Limited
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
191256c0d7dc
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
What you'll do
The role of a Customer Service Consultant is to provide outstanding service, educate customers on digital platforms, and promote fraud awareness. You'll support vulnerable customers and ensure financial inclusion. We value passionate, helpful individuals who can communicate well and are eager to learn, even if they lack previous customer service experience.
HSBC offers coaching and development opportunities through our learning platform.
Within this role you will:
* Be the first point of contact for customers, addressing their needs and delivering excellent service.
* Educate customers about HSBC digital services and fraud prevention.
* Support vulnerable customers appropriately.
* Assist with complex banking needs to ensure customer support and satisfaction.
What do I need to be successful?
* Excellent communication skills, with empathy and ability to engage effectively.
* Ownership of customer inquiries, aiming to exceed expectations with friendly, personalized service.
* Resilience in a dynamic environment.
When & where you'll work
The role is full-time (35 hours/week), Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Flexibility to support other branches may be required, with expenses reimbursed.
Your Training
Full in-branch training over 9 days, split over 3 weeks, covering systems, products, and services. Attendance during the entire training period is mandatory.
What You’ll Get!
Starting salary of £26,000 for 35 hours/week, plus performance bonus, holiday entitlement, discounts, life assurance, benefits platform, and share schemes. HSBC promotes diversity and inclusivity and supports candidates with disabilities or neurodivergence, offering accommodations during recruitment.
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