Your newpany
Location: Birmingham City Centre (Hybrid – 1 day WFH)
Salary: £30,000 – £35,000 (depending on experience) + bonus
Contract: Full-time, Permanent
An established, privately owned property business is seeking a Utilities Assistant to take ownership of the utilities function across amercial property portfolio. This is a hands‑on role suited to someone with strong experience in utilities administration who enjoys managing data, supplier relationships, and billing accuracy, while working closely with finance and property teams.
The business operates in a collaborative SME environment where processes continue to evolve, and the successful candidate will be encouraged to take initiative, improve systems, and help shape best practice.
Your new role
As Utilities Administrator, you will be responsible for the end‑to‑end management of utilities, including:
1. Managing relationships with utility suppliers, consultants, and internal stakeholders
2. Setting up, closing, and transferring utility accounts across multiple properties
3. Reviewing, validating, and processing energy and water invoices
4. Managing meter readings, identifying anomalies, and investigating discrepancies
5. Coordinating new connections and disconnections, particularly during tenant changes
6. Maintaining accurate and up‑to‑date utilities data within property management systems (Qube MRI)
7. Processing supplier invoices and handling utilities‑related queries
8. Supporting month‑end activities, including invoice cut‑off and reconciliations
9. Managing tenant recharges and resolving billing or recovery queries
10. Assisting with service charge budgets, utilities forecasting, and cost analysis
11. Identifying opportunities to reduce costs, improve workflows, and streamline utilities processes
This role carries real ownership of the utilities function and suits someone who enjoys responsibility, accuracy, and problem‑solving.
What you'll need to succeed
12. Previous experience in a utilities‑focused role (energy, water, billing, metering)
13. Exposure to property or finance environments (beneficial but not essential)
14. Confident experience managing utility accounts, bills, meters, and supplier queries
15. Strong administrative skills with a high attention to detail
16. Confidence using Excel and finance/property management systems
17. A proactive, analytical mindset with an interest in improving processes
18. Ability to manage your own workload and meet deadlines
19. Strongmunication skills and a collaborative approach
Candidates from utilities, energy services, facilities management, housing, multi‑site operations, ormercial property backgrounds are encouraged to apply.
What you'll get in return
20. £30,000 – £35,000 salary (DOE)
21. Annual bonus of 5–10%
22. BUPA private medical insurance
23. 10% employer pension contribution
24. 25 days annual leave + 8 bank holidays
25. Hybrid working (1 day per week from home)
26. Modern, newly renovated offices in Birmingham city centre
27. Ongoing training, support, and development