The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment.
This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.
Key Responsibilities
* Answer incoming calls, route to the correct department, and take accurate messages
* Handle all courier-related calls and resolve delivery issues for customers
* Manage a group of smaller customer accounts, handling enquiries and order processing
* Build relationships with assigned customers and identify opportunities to support sales
* Provide administrative support to the sales team, including order processing and system updates
* Track deliveries, book collections, and manage courier claims
* Manage returns, replacements, and credits where required
* Filter and manage the Sales@ inbox
* Assist with website order input during busy periods
Additional reasonable duties may be required to support the sales team and business operations.
Key Skills Required
* Sales-focused and customer-oriented mindset
* Industry experience preferred
* Confident phone manner
* Strong organisation and attention to detail
* Ability to prioritise tasks in a fast-paced environment