About the role:
Our Support Services are always on hand to offer advice and guidance to colleagues across our business. Our Central Operations team are a part of this and now, we're seeking a Commercial Assistant to join us and play a key role in delivering accurate, timely, and effective support across our commercial functions.
As a Commercial Assistant, you will ensure pricing, promotions, and supply chain processes run smoothly and compliantly. You’ll be responsible for maintaining an up-to-date understanding of all aspects of price maintenance, reviewing and processing promotional data, and making sure systems are updated accurately and on time.
Your role will also involve monitoring competitor pricing, using pricing rules to manage known value items (KVIs), and recommending changes to protect margin while staying competitive. Alongside this, you’ll make sure promotions are delivered in line with agreed timetables, ensuring accuracy in both pricing and application.
Supporting our supply chain operations, you’ll help to process store orders, generate and check invoices, and track deliveries—liaising with Purchasing, Warehousing, and Store Operations to make sure products reach stores on time and in full. When challenges arise, you’ll investigate, escalate, and resolve them promptly, keeping stores updated with clear and timely communication.
You’ll also contribute to process improvements, enhancing stock flow, reducing waste, and strengthening our store service levels. Collaboration will be key—working with suppliers, colleagues, and other departments to ensure efficient operations while always promoting the values and principles of our Society. For more detailed information, please refer to the full job description which is available as a download on this page. INDMP
About You
We’re looking for someone with a strong commercial mindset, an eye for detail, and the ability to work effectively in a fast-paced environment.
Ideally, you’ll bring:
1. Previous experience in a pricing, promotions, or retail operations environment (desirable).
2. Strong commercial awareness, with the ability to understand competitive positioning and its impact on performance.
3. Experience using data to monitor trends, highlight risks, and suggest improvements.
4. Proven ability to build positive, productive relationships both internally and externally.
5. A proactive, solution-focused mindset, with the confidence to investigate and resolve issues.
6. Proficiency in Office 365, particularly Excel
Benefits:
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
7. 30 days annual leave (including bank holidays) (pro-rata)
8. Pension scheme (with up to 12% employer contributions)
9. Generous colleague discount rates across our family of businesses
10. Annual discretionary colleague bonus to reward you for your hard work
11. Free tea and coffee provisions for all colleagues during rest breaks at work