Taking responsibility for the overall customer experience across the store, from the checkout to back of house, ensuring we deliver on our customer commitments.
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
Managing operations in our petrol station (if your shop has one).
People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
At times, you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Someone who is truly obsessed with customers and service, and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues, or other employee relations issues.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
Benefits include:
* Discount card - 10% discount after four weeks at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% at Sainsbury's every Friday and Saturday, and 15% at Argos every pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension scheme with company matching of 4-7.5%.
* Sainsbury's share scheme for building investment at discounted rates.
* Wellbeing support including emotional support, counselling, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bike and equipment hire.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
We are committed to being an inclusive retailer, providing resources and support to ensure every colleague can achieve their potential and every customer feels welcome. We offer development opportunities, celebrate diversity, and support reasonable adjustments during application and interview processes.
#J-18808-Ljbffr