EPW2
Job Title: Assistant Manager (will also consider Branch Assistant/Driver looking for progression)
Branch Location: Doncaster
Reports To: Branch Manager
Job Purpose:
To always deliver the highest levels of customer service and a culture of excellence with the Branch.
Key Accountabilities:
• To identify and pick stock items for customers in a timely manner
• To load and deliver products in a timely and professional way.
• You will maintain and excellent relationship with customers
• Maintain accurate records of sales and deliveries
• To control stock levels and inform manager when stock is required.
• Maintain good condition of the branch vehicle by checking and reporting concerns when required.
• Ensures Banking is completed daily, and all cash is deposited or secured at close of business in accordance with company procedures.
• Where appropriate delegate responsibility with accountability and follow-up
• Provide cover in the absence of the Branch Manager.
• To support the Branch Manager with ensuring staff meet or exceed all activity standards required and the Branch is staffed at all time
• To support the sales and marketing plans of the business
• To support the branch action plan and to ensure the branch maintains existing business & obtains new business.
• To assist in the development and implementation of sales and marketing plans of the business.
• Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
• Adheres to all company policies, procedures and business ethics codes
• Assist in training and performance reviews and support the team to develop
• Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.
• Carries out activities in line with safe systems of work as well as using personal safety device in line with work type
Key Experiences and Skills Required:
• Experience of working in a trade environment
• Experience of customer service
• Demonstrate the highest levels of customer service
• Experience of dealing with cash
• Full driving license
Desirables Skills, Qualifications and Experience Required:
• Good local Knowledge, and knowledge of the local road system.
• PC Literate
• Able to listen and follow instructions
• Ideally some knowledge of the construction industry
• Able to work well within a close team environment
• Experience of managing a team
Personal Attributes:
• Action orientated – Able to deal with problems in appropriate time frames
• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
• People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders
• Team Member – Works part of a team and displays a positive attitude and is a reliable. consistent and engaging team player
• Leadership – strong, consistent, clear, inspire others, integrity, ability to drive through change
• Empowering Others – Delegation of trust, correct controls, feedback, communicate accountability and responsibility
• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
We will also consider Branch Assistant/Driver looking for progression