Personal funeral advisor

Job Description

Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.
We are looking to recruit a Personal Funeral Advisor for our Brackley area to achieve the aforementioned high standards through the delivery of excellent client service.
The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.
You will be responsible for:
* Being an ambassador for the business at all times
* Dignified and respectful care of the deceased
* Managing the client journey
* Establishing our client's needs and recommending options and choices available
* Chapel of Rest visitations
* Delivering the highest standards of client care
Core skills requirements:
1. Being committed to delivering excellent client service to the highest standards