Job Description- Sales Administrator/ Transport Co-ordinator
Reports to: Sales & Operations Manager/ Directors
Job Summary: Receive and process sale orders via phone and email, checking the accuracy of orders, issuing invoices and maintaining positive relationships with customers.
Duties include:
* Contribute to the company’s sales administration activities.
* Process orders for customers from start to finish and liasing with the customers via telephone / e-mail to get the order processed as quickly and efficiently as possible.
* Keeping customers updated on progress of the orders and rectify any issues getting to the root cause to prevent it from re-occurring again.
* Review all orders daily to ensure all orders are kept on top of and liaise with Sales Team to keep them to deadlines.
* Ensure 100% accuracy on all orders.
* Send out customers invoices when requested.
* Making sure all paperwork is present and file packs away once orders are complete.
* Monitoring e-mails for any new orders.
* Liasing with the warehouse colleagues to make sure products are available and picked correctly.
* Organising Transport for orders when required.
* Calling customers and book in deliveries.
* Answering phone calls and transferring calls to relevant people.
* Other duties requested by director/ Sales & Operations Manager from time to time.
* Meet the needs of the customers and tailor themselves to the customer.
We are looking for someone who is:
* Good at building positive relationships and rapport with customers.
* Excellent in communication – Written/ Verbal
* Good for attention to detail and accuracy.
* Able to work well under pressure.
* A team player but also uses own initiative.
* Able to feedback to the relevant people any issues from customers.