Reference 109304
Income Officer - Co-Operative Services
Birmingham, B1 1SJ
£30,503.19 per annum, plus £1,680 car allowance
37.5 hours per week
About the role
To ensure Co-operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies
Key Responsibilities
Carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention
To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies.
To work alongside the Income Services Manager and the Co-operative Service Manager and other relevant officers across the service to coordinate a response to the Government's Welfare Reform agenda ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform.
To liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems, access UC Portal and verify claims.
To work...