HIU Lead
Location: Stockport, Greater Manchester (Hybrid home and office) with travel around the area
Salary: £31,262 per annum, pro rata
Hours: 35 per week
Contract: Permanent
Additional Requirement: To transport Service Users, you must have a full licence (2 years) and access to a vehicle which can be insured for business purposes.
Are you ready to make a real difference by helping people reduce their reliance on emergency care services? As a High Intensity Use Lead, you’ll work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
Day in the Life
The day in the life of a HIU Lead involves supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services; building strong relationships with health, social care, and emergency service partners; creating personalised support plans and co-producing exit strategies with service users; and attending multidisciplinary meetings to advocate for service users across agencies.
Responsibilities
* Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
* Building strong relationships with health, social care, and emergency service partners.
* Creating personalised support plans and co-producing exit strategies with service users.
* Attending multi-disciplinary meetings and advocating for service users across agencies.
Qualifications
* Experience in casework across mental health, substance use, or other community‑based services.
* Strong communication and coaching skills to influence and support vulnerable individuals.
* Confidence in managing safeguarding concerns and working independently.
* Emotional intelligence, resilience, and a commitment to inclusive practice.
Benefits
* Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Learning & Development: A range of career & learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
* Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
* Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer.
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