As a Senior Beauty Therapist/ Spa Manager, you'll lead the team at The Wellness Rooms in creating a haven for our valued members within Lanes Health Clubs. Your responsibilities will include overseeing daily spa operations, managing a dedicated team of therapists, and carrying out a variety of beauty treatments daily. Your role is crucial in maintaining smooth operations, ensuring exceptional customer service, and creating a positive member experience.
Key Duties:
* Carry out daily beauty treatments to a high standard
* Ensure excellent customer service through guidance and support
* Develop and implement spa policies and procedures
* Manage inventory and order supplies as needed
* Handle customer inquiries, complaints, and feedback professionally
* Work effectively with all Head of Departments to ensure member satisfaction.
* Collaborate with other departments for seamless operations
* Create work schedules and manage employee time off requests.
* Supervision of the In-house and freelance Beauty Therapist team, treatments, stock and associated administrative duties, ensuring efficiency and legal compliance.
* Recruitment, training, development & performance management, scheduling team rotas, payroll & day to day management.
Skills Needed:
* An enthusiasm for regularly performing a range of beauty treatments.
* Excellent organizational skills for smooth operations.
* Exceptional ability to communicate with customers and team members.
* Ability to supervise staff and guide their professional development.
* Previous experience and confidence working in a leadership role.
* A positive attitude when working in a team.
* Superb phone etiquette for handling inquiries and appointments
Requirements:
* An in-depth knowledge of the beauty industry.
* A hunger for personal development.
* NVQ Level 3 beauty qualification (Minimum)
* Proven experience in a similar managerial role.
* Availability for shift work.
* Excellent communication skills and a team player.
* Embrace a lifestyle that values balance and well-being while taking pride in maintaining a polished appearance.
* Full time position.
If you're a qualified and experienced Senior Beauty Therapist/ Spa Manager with a caring and compassionate nature, we want you Join our team and contribute to creating a relaxing and valued experience for our members. Apply now for this exciting opportunity
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Store discount
Application question(s):
* Are you qualified to effectively carry out beauty treatments and a brief summary of the treatments you offer.
Education:
* GCSE or equivalent (required)
Experience:
* Supervising or Mangement: 1 year (preferred)
* Beauty Therapy: 2 years (preferred)
* Customer service: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person